Shipping policy
Shipping policy
Last updated: 21 August 2026
This shipping policy applies to orders placed with Tilden Medical via tilden.se.
Delivery area
Tilden currently delivers orders within Sweden.
If a delivery option is not available for the specified address, this will be shown at checkout.
Shipping cost
Standard shipping costs SEK 59.
Free standard shipping applies to purchases of SEK 499 or more.
Any additional delivery options, such as express delivery, and current prices are shown at checkout before the order is completed.
Delivery time
We process and dispatch orders as soon as possible.
Estimated delivery time may vary depending on factors including product stock status, selected delivery option, carrier, public holidays and periods of high demand.
Current information about delivery and available delivery options is shown in connection with the order.
Stated delivery times are estimates. If a delivery is significantly delayed, you have the rights provided by applicable consumer legislation.
Delivery and carrier
The order is sent to the delivery address provided at checkout.
Delivery may, for example, be made to:
- mailbox or door
- service point
- parcel locker
- another delivery location offered by the carrier
The available options depend on the order, delivery address and carrier.
Once a shipment has been dispatched, delivery information and any tracking information may be sent by email, SMS or through the carrier's service.
Check your delivery details
You are responsible for ensuring that your name, address, postal code, city, telephone number and other delivery details are correct and complete when the order is placed.
If a shipment cannot be delivered due to incorrect or incomplete information, Tilden may charge a reasonable amount corresponding to the actual costs incurred, for example for return shipping and a new delivery.
Uncollected shipments
If a shipment is not collected and is therefore returned to Tilden, we may charge a reasonable fee corresponding to our actual costs for, for example, shipping, return shipping and handling.
Failing to collect a shipment does not automatically mean that the right of withdrawal has been exercised.
If you wish to withdraw from a purchase, you must provide Tilden with a clear notice in accordance with our Returns, withdrawal and refund policy.
Delayed delivery
If your order has not arrived within the expected delivery time, you are welcome to contact us at:
Please include your order number so that we can assist you more easily.
In the event of a significant delay, the rights provided by mandatory consumer legislation apply.
Damage in transit, missing item or incorrect delivery
Contact us as soon as possible if:
- the shipment or product is damaged on delivery
- an ordered product is missing
- you have received the wrong product
Contact kontakt@tilden.se and preferably include your order number and a brief description of what has happened.
Photographs of the product, packaging or transport damage may help us handle the matter more quickly, but do not limit your statutory rights.
Returns
Do not send a return before you have read our Returns, withdrawal and refund policy and received information about how the return should be handled.
Return instructions and the current return address are provided in connection with the return matter.
Company address and visits
Tilden's registered business and postal address is not a shop, customer reception or visiting address.
We do not have a physical shop or in-person customer service at the address and therefore cannot receive customers there.
Do not send returns or other shipments to the company address without first receiving return instructions from Tilden.
Customer service is provided via:
Full company and contact details are available on the Contact details page.